Veröffentlichungen
2024
19.
Lisetschko, Artur; Jansen, Nadine; Dogangün, Aysegül; Mäder, Aiden Danny
Interdisciplinary Requirements Engineering for Deploying Social Robots in Public Library’s Proceedings Article
In: Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction, ACM, 2024.
@inproceedings{Lisetschko2024,
title = {Interdisciplinary Requirements Engineering for Deploying Social Robots in Public Library’s},
author = {Artur Lisetschko and Nadine Jansen and Aysegül Dogangün and Aiden Danny Mäder},
url = {http://dx.doi.org/10.1145/3610978.3640657},
doi = {10.1145/3610978.3640657},
year = {2024},
date = {2024-03-01},
urldate = {2024-03-01},
booktitle = {Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction},
publisher = {ACM},
series = {HRI ’24},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
18.
Herfurth, Esther; Gourmelon, Andreas
Der Einzug sozialer Roboter in kommunale Verwaltungen – (Wie) werden die neuen Kollegen akzeptiert? Artikel
In: Praxis- und Forschungsnetzwerks der Hochschulen für ÖD, 2024.
@article{nokey,
title = {Der Einzug sozialer Roboter in kommunale Verwaltungen – (Wie) werden die neuen Kollegen akzeptiert?},
author = {Esther Herfurth and Andreas Gourmelon},
editor = {Nomos Verlag},
year = {2024},
date = {2024-02-01},
journal = {Praxis- und Forschungsnetzwerks der Hochschulen für ÖD},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
2023
17.
Arntz, Alexander; Helgert, André; Straßmann, Carolin; Eimler, Sabrina C.
Enhancing Human-Robot Interaction Research by Using a Virtual Reality Lab Approach Konferenzberichte
2023.
@proceedings{nokey,
title = {Enhancing Human-Robot Interaction Research by Using a Virtual Reality Lab Approach},
author = {Alexander Arntz and André Helgert and Carolin Straßmann and Sabrina C. Eimler},
editor = {AIxVR 2024},
year = {2023},
date = {2023-12-01},
urldate = {2023-12-01},
keywords = {},
pubstate = {published},
tppubtype = {proceedings}
}
16.
Herfurth, Esther; Gourmelon, Andreas
Soziale Roboter treffen auf Bibliotheken: Einblicke in die Einstellungen der Beschäftigten Artikel
In: BuB - Forum Bibliothek und Information, Bd. 75, Ausg. 11, S. 591-598, 2023.
@article{nokey,
title = {Soziale Roboter treffen auf Bibliotheken: Einblicke in die Einstellungen der Beschäftigten},
author = {Esther Herfurth and Andreas Gourmelon},
url = {https://bibliotheksportal.de/wp-content/uploads/2023/11/BuB_2023-11_seite591-598.pdf},
year = {2023},
date = {2023-11-11},
journal = {BuB - Forum Bibliothek und Information},
volume = {75},
issue = {11},
pages = {591-598},
abstract = {Sicherlich – das Bild eines rachsüchtigen Terminators in Arnold Schwarzeneggers Gestalt ist eine realitätsferne Vision künftiger Roboter und der Welt, in die sie eingesetzt werden. Doch der Einsatz von Robotern mit sozial interaktiven Fähigkeiten ist längst keine futuristische Vorstellung mehr: Japanische »Henn na«-Hotels1 zeigen, wie der tägliche Betrieb ausschließlich durch Roboter aufrechtgehalten wird, sodass neben den Gästen in diesen Hotels keine Menschen vorzufinden sind. Und auch in Deutschland halten Roboter Einzug in die Arbeitswelt und treffen dabei auf eine Gesellschaft, in der sich die Personalnot im öffentlichen Sektor zunehmend verschärft (Demografieportal, 2023). Die Verwaltungen sind angehalten, unter starker Konkurrenz der Privatwirtschaft, diese Herausforderungen zu bewältigen und dabei gleichzeitig den Ansprüchen einer stark diversifizierten Gesellschaft an bedarfsgerechte Dienstleistungen zu genügen. Soziale Roboter können eine Abmilderung dieser Problematik bewirken. Aus diesen Gründen wird im Rahmen des vom Bundesministerium für Bildung und Forschung (BMBF) geförderten Verbundprojektes »RuhrBots« der Einsatz sozialer Roboter in den Stadtverwaltungen der Metropole Ruhr erforscht und vorangetrieben. Soziale Roboter können aber nur dann erfolgreich integriert werden, wenn sie bei den Beschäftigten auf Akzeptanz stoßen. Als Projektpartner hat es sich die Hochschule für Polizei und öffentliche Verwaltung Nordrhein-Westfalen (HSPV NRW) deshalb zur Aufgabe gemacht, die Einstellungen von Beschäftigten in Stadtverwaltungen hinsichtlich des Robotereinsatzes zu erheben.},
keywords = {},
pubstate = {published},
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}
Sicherlich – das Bild eines rachsüchtigen Terminators in Arnold Schwarzeneggers Gestalt ist eine realitätsferne Vision künftiger Roboter und der Welt, in die sie eingesetzt werden. Doch der Einsatz von Robotern mit sozial interaktiven Fähigkeiten ist längst keine futuristische Vorstellung mehr: Japanische »Henn na«-Hotels1 zeigen, wie der tägliche Betrieb ausschließlich durch Roboter aufrechtgehalten wird, sodass neben den Gästen in diesen Hotels keine Menschen vorzufinden sind. Und auch in Deutschland halten Roboter Einzug in die Arbeitswelt und treffen dabei auf eine Gesellschaft, in der sich die Personalnot im öffentlichen Sektor zunehmend verschärft (Demografieportal, 2023). Die Verwaltungen sind angehalten, unter starker Konkurrenz der Privatwirtschaft, diese Herausforderungen zu bewältigen und dabei gleichzeitig den Ansprüchen einer stark diversifizierten Gesellschaft an bedarfsgerechte Dienstleistungen zu genügen. Soziale Roboter können eine Abmilderung dieser Problematik bewirken. Aus diesen Gründen wird im Rahmen des vom Bundesministerium für Bildung und Forschung (BMBF) geförderten Verbundprojektes »RuhrBots« der Einsatz sozialer Roboter in den Stadtverwaltungen der Metropole Ruhr erforscht und vorangetrieben. Soziale Roboter können aber nur dann erfolgreich integriert werden, wenn sie bei den Beschäftigten auf Akzeptanz stoßen. Als Projektpartner hat es sich die Hochschule für Polizei und öffentliche Verwaltung Nordrhein-Westfalen (HSPV NRW) deshalb zur Aufgabe gemacht, die Einstellungen von Beschäftigten in Stadtverwaltungen hinsichtlich des Robotereinsatzes zu erheben.
15.
Timm, Lara; Erle, Lukas; Straßmann, Carolin; Eimler, Sabrina C.
Investigating Human-Robot Interaction in Public Spaces: Methodological Considerations and Current Findings Vortrag
02.11.2023.
@misc{nokey,
title = {Investigating Human-Robot Interaction in Public Spaces: Methodological Considerations and Current Findings},
author = {Lara Timm and Lukas Erle and Carolin Straßmann and Sabrina C. Eimler},
editor = {13. AOWI-Fachgruppentagung 2023},
year = {2023},
date = {2023-11-02},
urldate = {2023-11-02},
keywords = {},
pubstate = {published},
tppubtype = {presentation}
}
14.
Arntz, Alexander; Straßmann, Carolin; Eimler, Sabrina C.
2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN). Konferenzberichte
2023.
@proceedings{nokey,
title = {2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN).},
author = {Alexander Arntz and Carolin Straßmann and Sabrina C. Eimler },
editor = {2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN).},
year = {2023},
date = {2023-11-01},
urldate = {2023-11-01},
keywords = {},
pubstate = {published},
tppubtype = {proceedings}
}
13.
Herfurth, Esther; Gourmelon, Andreas
Wie viel Akzeptanz erfährt "Kollege Roboter"? Online
2023.
@online{nokey,
title = {Wie viel Akzeptanz erfährt "Kollege Roboter"?},
author = {Esther Herfurth and Andreas Gourmelon},
url = {https://www.rehm-verlag.de/personalmanagement/blog-personalmanagement/wie-viel-akzeptanz-erfaehrt-kollege-roboter/},
year = {2023},
date = {2023-11-01},
keywords = {},
pubstate = {published},
tppubtype = {online}
}
12.
Herfurth, Esther; Gourmelon, Andreas
Akzeptanz sozialer Roboter als Kollegen: Eine Befragung von Beschäftigten in Bibliotheken Artikel
In: Der Öffentliche Dienst DÖD, 2023.
@article{nokey,
title = {Akzeptanz sozialer Roboter als Kollegen: Eine Befragung von Beschäftigten in Bibliotheken},
author = {Esther Herfurth and Andreas Gourmelon },
editor = {Der Öffentliche Dienst DÖD},
year = {2023},
date = {2023-11-01},
urldate = {2023-11-01},
journal = {Der Öffentliche Dienst DÖD},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
11.
Helgert, André; Eimler, Sabrina C.; Straßmann, Carolin
Vortrag bei divHRI Workshop, 01.11.2023.
@misc{nokey,
title = {Virtual Reality as a Tool for Studying Diversity and Inclusion in Human-Robot Interaction: Advantages and Challenges},
author = {André Helgert and Sabrina C. Eimler and Carolin Straßmann},
url = {https://arxiv.org/pdf/2309.14937.pdf},
doi = {https://doi.org/10.48550/arXiv.2309.14937},
year = {2023},
date = {2023-11-01},
urldate = {2023-11-01},
abstract = {This paper investigates the potential of Virtual Reality (VR) as a research tool for studying diversity and inclusion characteristics in the context of human-robot interactions (HRI). Some exclusive advantages of using VR in HRI are discussed, such as a controllable environment, the possibility to manipulate the variables related to the robot and the human-robot interaction, flexibility in the design of the robot and the environment, and advanced measurement methods related e.g. to eye tracking and physiological data. At the same time, the challenges of researching diversity and inclusion in HRI are described, especially in accessibility, cyber sickness and bias when developing VR-environments. Furthermore, solutions to these challenges are being discussed to fully harness the benefits of VR for the studying of diversity and inclusion. },
howpublished = {Vortrag bei divHRI Workshop},
keywords = {},
pubstate = {published},
tppubtype = {presentation}
}
This paper investigates the potential of Virtual Reality (VR) as a research tool for studying diversity and inclusion characteristics in the context of human-robot interactions (HRI). Some exclusive advantages of using VR in HRI are discussed, such as a controllable environment, the possibility to manipulate the variables related to the robot and the human-robot interaction, flexibility in the design of the robot and the environment, and advanced measurement methods related e.g. to eye tracking and physiological data. At the same time, the challenges of researching diversity and inclusion in HRI are described, especially in accessibility, cyber sickness and bias when developing VR-environments. Furthermore, solutions to these challenges are being discussed to fully harness the benefits of VR for the studying of diversity and inclusion.
10.
Herfurth, Esther; Gourmelon, Andreas
Auf welche Einstellungen trifft der Kollege Roboter? Online
rehm Verlag, (Hrsg.): 2023, besucht am: 12.10.2023.
@online{nokey,
title = {Auf welche Einstellungen trifft der Kollege Roboter?},
author = {Esther Herfurth and Andreas Gourmelon},
editor = {rehm Verlag},
url = {https://www.rehm-verlag.de/personalmanagement/blog-personalmanagement/auf-welche-einstellungen-trifft-der-kollege-roboter/},
year = {2023},
date = {2023-10-12},
urldate = {2023-10-12},
keywords = {},
pubstate = {published},
tppubtype = {online}
}
9.
Herfurth, Esther; Gourmelon, Andreas
Akzeptanz sozialer Roboter in der Arbeitswelt: Eine Übersicht über den aktuellen Forschungsstand Artikel
In: Der Öffentliche Dienst DÖD, 2023.
@article{nokey,
title = {Akzeptanz sozialer Roboter in der Arbeitswelt: Eine Übersicht über den aktuellen Forschungsstand},
author = {Esther Herfurth and Andreas Gourmelon},
year = {2023},
date = {2023-10-03},
journal = {Der Öffentliche Dienst DÖD},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
8.
Erle, Lukas; Timm, Lara; Strassmann, Carolin; Eimler, Sabrina C.
Algorithmic Bias and Digital Divide – An Examination of Discrimination Experiences in Human-System Interactions Proceedings Article
In: Press, Melusina (Hrsg.): S. 1, 2023.
@inproceedings{nokey,
title = {Algorithmic Bias and Digital Divide – An Examination of Discrimination Experiences in Human-System Interactions},
author = {Lukas Erle and Lara Timm and Carolin Strassmann and Sabrina C. Eimler},
editor = {Melusina Press },
doi = {https://doi.org/10.26298/1981-5555},
year = {2023},
date = {2023-09-01},
urldate = {2023-09-01},
pages = {1},
abstract = {Technological systems, especially social robots in public spaces, need to interact with a diverse audience as citizens differ, e.g., in gender, educations, beliefs, and experiences with different technologies. However, a wide array of technological systems do not yet have the ability to cater for this human diversity, as evidenced by cases of algorithmic bias (e.g., a decreased usability of various systems for people of colour (Hankerson et al., 2016). At the same time, an inclusion of all audiences is imperative when deploying new technologies to avoid creating a digital divide between citizens who are affected by algorithmic bias and those who are not, as such a digital divide might have dire consequences for public life (Singh & Singh, 2021). The inclusion of diverse user audiences is an interdisciplinary challenge that has, so far, been neglected. Through the lens of media psy- chology, it is especially relevant to examine the influence that individuals’ diversity characteristics might have on the experience of algorithmic bias, and how these biased experiences could force individuals into selfselection and consequently cause digital divide. Additionally, when facing situations of algorithmic bias, do humans detect discriminations and how do they attribute a failed interaction to the system or themselves?
Addressing these questions, focus groups with Ruhr area citizens are conducted. Participants’ diversity features and attitudes towards technological systems are captured and put into context of their individual experiences with algorithmic bias. Additionally, scenarios of algorithmic bias are be discussed to learn how citizens interpret these scenarios, to capture their attribution of blame and learn of possible coping strategies. Finally, participants are asked to picture a utopian and dystopian scenario in which a social robot is deployed in a public library to examine possible biases and fears of discrimination.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Technological systems, especially social robots in public spaces, need to interact with a diverse audience as citizens differ, e.g., in gender, educations, beliefs, and experiences with different technologies. However, a wide array of technological systems do not yet have the ability to cater for this human diversity, as evidenced by cases of algorithmic bias (e.g., a decreased usability of various systems for people of colour (Hankerson et al., 2016). At the same time, an inclusion of all audiences is imperative when deploying new technologies to avoid creating a digital divide between citizens who are affected by algorithmic bias and those who are not, as such a digital divide might have dire consequences for public life (Singh & Singh, 2021). The inclusion of diverse user audiences is an interdisciplinary challenge that has, so far, been neglected. Through the lens of media psy- chology, it is especially relevant to examine the influence that individuals’ diversity characteristics might have on the experience of algorithmic bias, and how these biased experiences could force individuals into selfselection and consequently cause digital divide. Additionally, when facing situations of algorithmic bias, do humans detect discriminations and how do they attribute a failed interaction to the system or themselves?
Addressing these questions, focus groups with Ruhr area citizens are conducted. Participants’ diversity features and attitudes towards technological systems are captured and put into context of their individual experiences with algorithmic bias. Additionally, scenarios of algorithmic bias are be discussed to learn how citizens interpret these scenarios, to capture their attribution of blame and learn of possible coping strategies. Finally, participants are asked to picture a utopian and dystopian scenario in which a social robot is deployed in a public library to examine possible biases and fears of discrimination.
Addressing these questions, focus groups with Ruhr area citizens are conducted. Participants’ diversity features and attitudes towards technological systems are captured and put into context of their individual experiences with algorithmic bias. Additionally, scenarios of algorithmic bias are be discussed to learn how citizens interpret these scenarios, to capture their attribution of blame and learn of possible coping strategies. Finally, participants are asked to picture a utopian and dystopian scenario in which a social robot is deployed in a public library to examine possible biases and fears of discrimination.
7.
Arntz, Alexander; Helgert, André; Straßmann, Carolin; Eimler, Sabrina C.
Using a Virtual Reality Lab to Explore Scenarios of Human Robot Interaction in Public Spaces: Lessons Learned. Proceedings Article
In: der AOW- und Ingenieurspsychologie 2023, 13. Fachgruppentagung (Hrsg.): 2023.
@inproceedings{nokey,
title = {Using a Virtual Reality Lab to Explore Scenarios of Human Robot Interaction in Public Spaces: Lessons Learned. },
author = {Alexander Arntz and André Helgert and Carolin Straßmann and Sabrina C. Eimler },
editor = {13. Fachgruppentagung der AOW- und Ingenieurspsychologie 2023},
year = {2023},
date = {2023-09-01},
urldate = {2023-09-01},
abstract = {Virtual Reality (VR) has become an attractive method to explore psychological challenges, also in human robot interaction. Environments offer the opportunity to model any place and robot behavior in the VR that would otherwise be costly or impossible to set up in public spaces. Technological progress not only offers high realism but also advances in tracking user behavior, e.g. via eyetracking. However, public spaces are typically characterized by a high level of detail and interaction dynamics (e.g. bystanders, noises, overall busy scenes) that come with extensive modeling requirements. Researching human robot interaction in public spaces using a VR lab requires finding a balanced solution between coding effort and level of detail required to transfer the obtained results to real world interactions.},
keywords = {},
pubstate = {published},
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}
Virtual Reality (VR) has become an attractive method to explore psychological challenges, also in human robot interaction. Environments offer the opportunity to model any place and robot behavior in the VR that would otherwise be costly or impossible to set up in public spaces. Technological progress not only offers high realism but also advances in tracking user behavior, e.g. via eyetracking. However, public spaces are typically characterized by a high level of detail and interaction dynamics (e.g. bystanders, noises, overall busy scenes) that come with extensive modeling requirements. Researching human robot interaction in public spaces using a VR lab requires finding a balanced solution between coding effort and level of detail required to transfer the obtained results to real world interactions.
6.
Dogangün, Aysegül; Ledden, Sebastian; Hermann, Julia
ELSI Product Owner: Integration of Ethical, Legal and Social Aspects in Agile Development processes Konferenzberichte
2023.
@proceedings{nokey,
title = {ELSI Product Owner: Integration of Ethical, Legal and Social Aspects in Agile Development processes},
author = {Aysegül Dogangün and Sebastian Ledden and Julia Hermann},
doi = {https://doi.org/10.1145/3603555.3608538},
year = {2023},
date = {2023-09-01},
urldate = {2023-09-01},
journal = {In Mensch und Computer 2023 (MuC ’23)},
pages = {313-317},
abstract = {Integrating ethical, legal, and social implications (ELSI) into agile processes is crucial for human-centered design. However, the integration of ELSI within an agile work environment remains a challenge. To address this issue, we propose a new role, the ELSI Product Owner (ELSI-PO), within the Scrum process. The ELSI-PO serves as a mediator and communicator, responsible for negotiating ELSI aspects with stakeholders and ensuring their operationalization throughout the development process. In this paper, we present the steps taken to develop the ELSI-PO concept, we discuss the organizational positioning of the ELSI-PO in Scrum environments and we outline the tasks of the ELSI-PO in different Scrum phases. Our work-in-progress concept offers a solution to meet the growing demands for ELSI as a fixed building block in the agile framework.},
keywords = {},
pubstate = {published},
tppubtype = {proceedings}
}
Integrating ethical, legal, and social implications (ELSI) into agile processes is crucial for human-centered design. However, the integration of ELSI within an agile work environment remains a challenge. To address this issue, we propose a new role, the ELSI Product Owner (ELSI-PO), within the Scrum process. The ELSI-PO serves as a mediator and communicator, responsible for negotiating ELSI aspects with stakeholders and ensuring their operationalization throughout the development process. In this paper, we present the steps taken to develop the ELSI-PO concept, we discuss the organizational positioning of the ELSI-PO in Scrum environments and we outline the tasks of the ELSI-PO in different Scrum phases. Our work-in-progress concept offers a solution to meet the growing demands for ELSI as a fixed building block in the agile framework.
5.
Straßmann, Carolin; Erle, Lukas; Eimler, Sabrina C.
Robot-supported decision-making processes: Effects of embodiment, recommendation timing and gender. Proceedings Article
In: 13th Conference of the Media Psychology Division (DGPs), (Hrsg.): S. 1, 2023.
@inproceedings{nokey,
title = {Robot-supported decision-making processes: Effects of embodiment, recommendation timing and gender.},
author = {Carolin Straßmann and Lukas Erle and Sabrina C. Eimler},
editor = {13th Conference of the Media Psychology Division (DGPs)},
url = {https://mediapsych2023.uni.lu/},
year = {2023},
date = {2023-08-01},
urldate = {2023-08-01},
pages = {1},
keywords = {},
pubstate = {published},
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}
4.
Hermann, Julia; Lisetschko, Artur; Dogangün, Aysegül; Oktay, Selcan
A Systematic Literature Review on the Use of Social Robots in Elderly Care Proceedings Article
In: of the 35th Australian Conference on Human-Computer Interaction (OzCHI 2023), Proceedings (Hrsg.): 2023.
@inproceedings{nokey,
title = {A Systematic Literature Review on the Use of Social Robots in Elderly Care},
author = {Julia Hermann and Artur Lisetschko and Aysegül Dogangün and Selcan Oktay},
editor = {Proceedings of the 35th Australian Conference on Human-Computer Interaction (OzCHI 2023)},
doi = {10.1145/3638380.3638412 },
year = {2023},
date = {2023-08-01},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
3.
Straßmann, Carolin; Eimler, Sabrina C.; Arntz, Alexander; Helgert, André; Timm, Lara
Researching Diversity and Inclusion in Human-Robot Interaction: Methodological, technical and ethical considerations (divHRI) Workshop
2023.
@workshop{nokey,
title = {Researching Diversity and Inclusion in Human-Robot Interaction: Methodological, technical and ethical considerations (divHRI)},
author = {Carolin Straßmann and Sabrina C. Eimler and Alexander Arntz and André Helgert and Lara Timm},
editor = {RoMan 2023 (http://ro-man2023.org/main)
},
year = {2023},
date = {2023-01-11},
keywords = {},
pubstate = {published},
tppubtype = {workshop}
}
2.
Helgert, André; Eimler, Sabrina C.; Straßmann, Carolin
Virtual Reality as a Tool for Studying Diversity and Inclusion in Human-Robot Interaction: Advantages and Challenges Sonstige
2023.
@misc{helgert2023virtual,
title = {Virtual Reality as a Tool for Studying Diversity and Inclusion in Human-Robot Interaction: Advantages and Challenges},
author = {André Helgert and Sabrina C. Eimler and Carolin Straßmann},
year = {2023},
date = {2023-01-01},
urldate = {2023-01-01},
abstract = {This paper investigates the potential of Virtual Reality (VR) as a research tool for studying diversity and inclusion characteristics in the context of human-robot interactions (HRI). Some exclusive advantages of using VR in HRI are discussed, such as a controllable environment, the possibility to manipulate the variables related to the robot and the human-robot interaction, flexibility in the design of the robot and the environment, and advanced measurement methods related e.g. to eye tracking and physiological data. At the same time, the challenges of researching diversity and inclusion in HRI are described, especially in accessibility, cyber sickness and bias when developing VR-environments. Furthermore, solutions to these challenges are being discussed to fully harness the benefits of VR for the studying of diversity and inclusion.},
keywords = {},
pubstate = {published},
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This paper investigates the potential of Virtual Reality (VR) as a research tool for studying diversity and inclusion characteristics in the context of human-robot interactions (HRI). Some exclusive advantages of using VR in HRI are discussed, such as a controllable environment, the possibility to manipulate the variables related to the robot and the human-robot interaction, flexibility in the design of the robot and the environment, and advanced measurement methods related e.g. to eye tracking and physiological data. At the same time, the challenges of researching diversity and inclusion in HRI are described, especially in accessibility, cyber sickness and bias when developing VR-environments. Furthermore, solutions to these challenges are being discussed to fully harness the benefits of VR for the studying of diversity and inclusion.
1.
Lisetschko, Artur; Ferizovic, Medina; Beder, Matheea; Roth, Simone; Ledden, Sebastian; Dogangün, Aysegül
Towards an UX/CX research-framework for HRI along the Customer Journey - a methodological note Workshop
2023.
@workshop{misc,
title = {Towards an UX/CX research-framework for HRI along the Customer Journey - a methodological note},
author = {Artur Lisetschko and Medina Ferizovic and Matheea Beder and Simone Roth and Sebastian Ledden and Aysegül Dogangün},
doi = {10.18420/muc2023-mci-ws17-366},
year = {2023},
date = {2023-01-01},
urldate = {2023-01-01},
abstract = {The overarching societal integration of social robots requires positive experiences. However, frameworks for specifically considering the interaction experience with social robots in public spaces do ot exist. Previous research suggests that the experience concepts of User Experience (UX) and Customer Experience (CX) should be equally considered in the design process of applications of social robots. Building on this, we propose an interdisciplinary framework for evaluating and optimizing UX and CX in human-robot interaction (HRI), along the Customer Journey (CJ). The framework differentiates interdisciplinary evaluation criteria along adapted contact phases compared to the conventional CJ including the identification of associated touchpoints with a focus on UX and CX. It considers how the individual touchpoints and experiences made at each touchpoint (pain and gain points) during the respective phase can be methodically evaluated and related to each other. It is meant as a concept from which implications can be derived as to how UX and CX can be integrated into the interaction concepts in order to achieve a long-term stable intention to use and loyalty.},
howpublished = {Mensch und Computer 2023 - Workshopband},
keywords = {},
pubstate = {published},
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}
The overarching societal integration of social robots requires positive experiences. However, frameworks for specifically considering the interaction experience with social robots in public spaces do ot exist. Previous research suggests that the experience concepts of User Experience (UX) and Customer Experience (CX) should be equally considered in the design process of applications of social robots. Building on this, we propose an interdisciplinary framework for evaluating and optimizing UX and CX in human-robot interaction (HRI), along the Customer Journey (CJ). The framework differentiates interdisciplinary evaluation criteria along adapted contact phases compared to the conventional CJ including the identification of associated touchpoints with a focus on UX and CX. It considers how the individual touchpoints and experiences made at each touchpoint (pain and gain points) during the respective phase can be methodically evaluated and related to each other. It is meant as a concept from which implications can be derived as to how UX and CX can be integrated into the interaction concepts in order to achieve a long-term stable intention to use and loyalty.